If your order has not arrived by the estimated delivery date we’re here to help.

Before contacting us, please check the tracking link we sent in your dispatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all your contact details are up to date.

If you still can’t find your parcel contact our Customer Service team quoting your order number. Contact Us

It depends whether if we already shipped your order or not. Usually it take us a couple of hours since you made the order to do so.
Please contact us as quick as possible. If the order has not been dispatched, we would be able to cancel it.

On occasions we are unable to send all the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox.

We will refund any payment taken for items that have not been sent.

There might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can’t predict their amount. For further information please contact your local customs office before placing your order.

We’re sorry to hear there are issues with your order.

Please use our contact form and attach images of the wrong/faulty items and we’ll investigate this for you.

Sorry your order or item(s) have been cancelled.

If the item(s) you’ve ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don’t match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged / will get a refund within 3-5 days.

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.

The time might depend on your banks processes.

If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.

If you’re still experiencing problems, please contact us and include as much detail as you can around the error:

• The error message you are seeing
• A description of the problem
• What payment method you are trying to use
• What products are you’re trying to purchase
• What internet browser you are using
• Any other details that could be useful

  If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.

Your card provider will have more information.

If you are using PayPal, please contact them directly.

Usually it takes 24 hours for our staff to arrange your order and send it to our delivery company.

Local shipping (Israel) – Up to 4 business days

International shipping – Up to 14 business days

We are doing our best to make it as quick as possible.

In our dispatch email you’ll have your unique tracking number for your order. Please check your junk folder if you haven’t got the email.

You can also find that tracking reference number in your order history, to track the progress of your shipment.

It depends whether if we already shipped your order or not. Usually it take us 24 hours since you made the order to do so.
Please contact us as quick as possible. If the order has not been dispatched, we would be able to cancel it.

You can find our return policy here: Return Policy.

Once your returned order has been processed by our staff, a confirmation email will be sent to you. This is usually within a few hours.

Please note that this may go into your junk/spam email folder.

Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.

Any refunds will be refunded to the same payment method you used when you placed the order.